Service contracts for your printer fleet
Scheduled maintenance or service on request, refilling and repairs at agreed special rates, including equipment purchased elsewhere.
Explore ↗Masterprint
Printer and MFP repair: A4 to SRA3
Tell us the model and fault symptoms. We diagnose the device, agree the repair cost and proceed after your approval.
Masterprint
Bring a small A4 device to the service department
Small desktop printers and A4 MFPs are accepted at the Masterprint service department in Astana for one-off repairs. Confirm the model and reception arrangements with a manager.
Masterprint
Engineer visits for large A3 equipment
An engineer can visit large A3 / SRA3 equipment. Availability and timing depend on the city, model and required work. Under a service contract, A4 collection may be included in the agreed arrangements.
Masterprint
Diagnostics → agreed cost → repair
We first determine the fault and required work, then agree the cost. Repairs begin after your consent. The cost of diagnostics or transport and the completion time are confirmed separately; they are not automatically free or fixed.
Masterprint
A one-off repair or ongoing support
For a fleet that needs regular attention, consider a service contract for scheduled maintenance or work on request. Equipment from another supplier can also be considered. The two-week warranty on cartridge refilling and replaced drums or rollers should not be treated as the warranty for every repair.
Related services and equipment
Consumables for printers and MFPs
Toner, cartridges, drums, fusers, transfer belts and other consumables selected by the exact device model or a photo of the marking.
Explore ↗Frequently asked questions
Can you name a repair price before seeing the fault?
A manager can discuss the process, but the work and final price depend on diagnostics and your approval.
How long does a repair take?
Timing depends on diagnostics, required work and parts. It is confirmed for the specific device.
Do you repair only equipment you supplied?
No. We can assess other equipment and agree the required service.
Discuss your requirements
Service inquiry
Describe the fault
Tell us the model, device format and symptoms. We will agree the repair cost after diagnostics.
Small A4 devices are accepted at the service department. An engineer can visit large A3 equipment. We confirm arrangements for your model.
Discuss repairs on WhatsApp ↗WhatsApp opens a prepared message. You confirm sending it yourself. Diagnostics, transport, work costs and times are agreed separately.